Innovation and customer focus are themes which come to life as soon as you step into the state of the art facility that is Rivervale Leasing’s Brighton headquarters. Behind the smart steel and glass façade, Rivervale’s HQ houses a drive-in Bosch service department with covered parking, a used car sales operation, offices for the leasing team and a smart Starbucks branded café area.
The high-end dealership feel that differentiates Rivervale Leasing from so many other vehicle leasing operations is reinforced by the fact that all staff, including Chief Operating Officer Vince Pemberton appear dressed in matching navy blue sweaters and white shirts.
Describing the background to the Business, Vince says, “We consider ourselves to be the John Lewis of the car leasing industry. We use them (John Lewis) as a gauge so that the customer always comes first. There is a statement above the door that says, ‘Do it the right way, do it the Rivervale way’.”